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Understand the Rules Before You Start

Using 9a9992 means you accept these legal terms, which govern your account, your transactions via bKash, Nagad or Rocket, and how we handle your data.

Jurisdiction-dependent accessAccount holder obligationsbKash, Nagad, Rocket transaction termsData handling policyEligibility by local law
9a9992 Understand the Rules Before You Start
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about these terms, need to request a change to your account data, or want to flag a compliance concern, our support team can help. Reach out through the channel that works best for you — we aim to respond to legal and policy queries through the same paths we use for account support.

Live Chat Support Open the chat widget from your account dashboard. Legal and policy questions are handled by the same team that manages account and payment queries — give your account ID when you connect.
Email for Policy Requests Send written requests — such as data access, account closure or dispute escalation — to our support email address. Include your registered mobile number so we can verify your identity quickly.
Account Dashboard Tickets Log in, go to the Help section and raise a ticket tagged Legal or Policy. This creates a written record of your request and the response, which is useful if a matter needs further escalation.
HOW WE HANDLE POLICY

Data, Security and Your Account Rights

Your account data stays within the systems needed to operate your wallet and process payments. We do not sell personal information to third parties. Cookie use is limited to session management and security functions — you can adjust your browser settings to restrict cookies, though this may affect how your account loads on mobile. Security measures on your account include password hashing and OTP verification tied to your registered mobile number, the same number linked to your bKash, Nagad or Rocket wallet.

Data Retention

We keep your account and transaction records for as long as required by applicable law or until you request closure. After verified closure, personal data is deleted or anonymised within the window our policy allows.

Cookie Use

Cookies on 9a9992 manage your login session and protect your account from unauthorised access. We do not use cookies to build advertising profiles or share browsing data with marketing networks.

Account Security

Every login triggers an OTP to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate — this protects your wallet balance.

Right to Request Changes

You can request correction of inaccurate personal data or ask us to review your account record at any time. Submit the request through the dashboard ticket system with your account ID and the specific change you need.

Frequently Asked Legal and Policy Questions

These are the questions we hear most often about legal terms, account rights and how we handle data. If your question is not here, raise a support ticket from your account dashboard and tag it Legal.

Access depends on your local law and whether your specific region is eligible. We do not confirm legality on your behalf — check your local regulations before opening an account.

Confirmed transactions through bKash, Nagad or Rocket are treated as final once the payment rail confirms them. Raise a dispute through your account dashboard within the timeframe shown in your transaction history.

Submit a ticket from your account dashboard, tag it Legal or Data Request, and include your registered mobile number. We will verify your identity and respond with the relevant account record details.

Cookies handle session security and keep your login active on mobile. We do not use them for advertising purposes. Adjusting cookie settings in your browser may affect how account pages load.

You must meet the minimum eligible age required by your local jurisdiction. Accounts found to be held by ineligible persons will be closed and any balance handled according to our account closure policy.

Yes. We notify you through your registered contact when material changes are made. Continuing to log in and use your account after the notice is sent counts as acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.