What Information We Hold and Why
When you register, we collect your name, contact details, and account credentials. Every deposit or withdrawal you make through bKash, Nagad, or Rocket generates a transaction record tied to your account wallet — we keep this to verify payments, resolve disputes, and meet any reporting obligations
-
1
that apply in your region. We also collect device identifiers and session data each time you log in from a phone or browser, which helps us detect unusual access and keep your account secure. Location signals are used only to determine whether our service is available
-
2
in your region under local law — we do not sell or share this with advertisers. If you contact our support team, that conversation is stored and linked to your account for follow-up. You can ask us to correct, export, or delete your personal data at
-
3
any time by writing to our support channel. Retention periods vary by data type: payment records are held for as long as required by applicable financial rules, while session logs are cleared on a rolling basis. Availability of our service depends on your local law and
-
4
eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.